We’re looking for an experienced Technical Service Recovery Lead to support a large-scale technology resilience and recovery programme.
This is a technically focused role, working across a complex technology estate to understand how critical systems and services are constructed, identify their underlying dependencies, and define how they can be effectively recovered following a major incident.
The initial engagement will focus on discovery and the creation of technical recovery artefacts, providing the foundations for detailed recovery runbooks.
What you’ll be doing:
• Lead discovery sessions with infrastructure, platform and technical teams
• Understand existing recovery capabilities, processes and gaps across the technology estate
• Identify the components and dependencies required to recover systems and services
• Work with CMDB and service information to map applications, infrastructure and supporting technologies
• Gather and consolidate technical recovery information from multiple teams
• Define and document technical recovery processes and requirements
• Create structured recovery artefacts that can be developed into operational runbooks
• Work across technologies including databases, middleware, infrastructure and enterprise platforms
• Ensure recovery documentation reflects how services could practically be restored following a significant incident
What we’re looking for:
You’ll need a strong technical background combined with demonstrable experience of IT service recovery, disaster recovery or technology resilience within a large and complex environment.
We’re particularly interested in people with experience of:
• Technical service recovery / disaster recovery
• Infrastructure and platform technologies
• Databases and middleware
• Service and application dependencies
• CMDB / service mapping
• Recovery planning and documentation
• RTO/RPO and recovery requirements
• Creating technical recovery procedures, artefacts or runbooks
• Leading workshops and engaging with technical SMEs across multiple technology domains
This is not a traditional Business Continuity, Risk or Change role. We need someone technically strong who understands how enterprise technology platforms operate and, importantly, how they can be recovered when things go wrong.