Overview
You will ensure that patching activities are delivered with minimal disruption to live services. You’ll manage incidents, coordinate responses, and lead recovery when things don’t go to plan.
Key Responsibilities
- Oversee incident and service management processes during patch cycles
- Manage escalations with platform teams, service owners, and business stakeholders
- Lead recovery and backout activities where patching causes service disruption
- Ensure minimal production impact during change execution
- Maintain and drive continuous improvement through lessons learned tracking
- Support release and service transition processes
Skills & Experience
- Strong ITIL-aligned Service & Incident Management experience
- Proven background in:
- Incident Management
- Service Management
- Release / Service Transition
- Experience managing live service impact during technical changes
- Ability to coordinate across technical and business stakeholders under pressure
What We’re Looking For
- Calm, decisive operator in high-pressure situations
- Strong communicator with excellent stakeholder management skills
- Focused on outcomes, resilience, and continuous improvement
Contract will be inside IR35. Applicants must be able to work in a hybrid model, 2 days per week in the London office
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