We are looking for an experienced and motivated Client‑Facing Cyber Awareness Manager to join our Cybersecurity Education & Awareness team. In this high‑impact role, you will design, deliver, and continuously improve cybersecurity awareness initiatives for customers across four Global Business divisions.
You will work closely with stakeholders to understand customer needs, create compelling awareness materials, and support Relationship Managers in strengthening conversations with their clients around cyber risk. This is an exciting opportunity to shape a scalable, customer‑centric cyber awareness offering that enhances trust, resilience, and brand value.
Key Responsibilities
- Design & Deliver Cyber Awareness Materials
- Produce engaging, scalable materials such as presentation decks, crisis simulations, written insights, and other assets to educate and upskill clients.
- Position cybersecurity defences as a point of differentiation in client engagement.
- Own Client‑Facing Cyber Learning & Content
- Serve as product owner for the cybersecurity page on the internal sales enablement platform.
- Manage cybersecurity learning paths for Relationship Managers and other customer‑facing roles, ensuring they drive strong engagement and measurable outcomes.
Insight, Measurement & Continuous Improvement
- Support the measurement and value quantification of all client‑facing cyber awareness activity.
- Gather requirements from Global Business CISO teams to understand client needs and inform solution design.
- Apply customer‑centric design principles, including behavioural science and learner‑psychology best practice.
Collaboration & Stakeholder Engagement
- Work with Cybersecurity Education & Awareness team members and third‑party suppliers to repurpose or design new client‑facing initiatives
- Engage closely with Legal, Cyber Intelligence & Threat Analysis, and the Fraud Awareness team to exchange insights and maximise existing channels.
- Champion a customer‑centric mindset across all initiatives.
Knowledge, Skills & Experience
- Understanding of operational resilience, business continuity, and cyber defences in a commercial environment.
- Knowledge of marketing and awareness campaign development.
- Awareness of behavioural science and learner psychology techniques.
- Familiarity with requirements gathering, agile methods, project management, and data analysis.
Experience
- Designing and delivering training, marketing or awareness campaigns (cybersecurity or risk preferred).
- Conducting requirements‑gathering or design‑thinking activities with end‑user research.
- Collaborating with stakeholders at multiple seniority levels within complex delivery environments.
- Working with content management systems and internal communication/training tools (e.g., SharePoint, Degreed, Workplace).
- Experience in data analysis.
Capabilities
- Excellent written and spoken English with strong attention to detail.
- Strong organisational and stakeholder‑management skills.
- Ability to work in a fast‑paced environment with changing priorities, delivering high‑quality outputs to tight timelines.
- Confident, proactive, and accountable, with the ability to work both independently and collaboratively.
- A calm, flexible team player who shares knowledge and helps others succeed.
#LI_DNI